Informal help works until it does not. The usual signals: the owner is answering operational mail at night; documents are rewritten from memory; invoices and follow-ups live in different inboxes; nobody can say what the month’s priorities were.
Structured support is a defined monthly arrangement — hours, documents, a score, a report — written down in Core, Elevate or Bespoke. It is not a full internal office and it is not a menu of extras.
The Business Health Check is a preliminary view of where that pressure sits. A consultation is how we turn the score into an arrangement and an invoice. Nothing proceeds until that is clear.